Privacy Policy

Effective Date: January 2025

Introduction

Clearview Family Dental ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at clearviewfamilydental.ca (the "Site") or use our services.

Information We Collect

Personal Information

We may collect the following personal information:

Contact Information: Name, email address, phone number, mailing address

Health Information: Dental history, treatment records, insurance information, medical conditions relevant to dental care
Appointment Information: Preferred appointment times, treatment preferences
Communication Records: Records of our communications with you, including emails, phone calls, and messages

Automatically Collected Information

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system
Usage Information: Pages visited, time spent on pages, click patterns
Cookies and Similar Technologies: Small files stored on your device to enhance your browsing experience

How We Use Your Information

We use your information for the following purposes:

Primary Uses

Dental Care Services: Providing dental treatments, consultations, and follow-up care
Appointment Management: Scheduling, confirming, and managing your appointments
Communication: Contacting you about appointments, treatment plans, and dental health information
Billing and Insurance: Processing payments and insurance claims

Secondary Uses

Website Improvement: Analyzing website usage to improve user experience
Marketing Communications: Sending promotional offers and dental health information (with your consent)
Legal Compliance: Meeting regulatory requirements and protecting our legal rights

Information Sharing and Disclosure

We may share your information in the following circumstances:

Healthcare Providers

Dental specialists and other healthcare providers involved in your care
Dental laboratories for creating dental appliances
Insurance companies for claims processing

Service Providers

IT Support: Companies that help maintain our computer systems and website
Appointment Scheduling: Third-party booking systems like Paradigm (logictechcorp.com)
Communication Services: Email and SMS service providers for appointment reminders

Legal Requirements

Regulatory Compliance: Health authorities and regulatory bodies as required by law
Legal Process: Court orders, subpoenas, or other legal proceedings
Emergency Situations: When necessary to protect health and safety

Data Security

We implement appropriate security measures to protect your personal information:

Physical Security: Secure storage of physical records in locked cabinets
Digital Security: Encryption, secure servers, and access controls for electronic records
Staff Training: Regular training on privacy and security protocols
Access Controls: Limited access to personal information on a need-to-know basis

Your Rights and Choices

Access and Correction

You have the right to access your personal information
You may request corrections to inaccurate information
You can request copies of your dental records

Communication Preferences

You can opt out of marketing communications at any time
You can choose your preferred method of communication (email, phone, text)
You can request to limit certain uses of your information

Data Portability

You can request a copy of your information in a commonly used format
We can transfer your records to another healthcare provider upon request

Retention of Information

We retain your information for the following periods:

Active Patients: While you remain an active patient and for 10 years after your last visit
Inactive Patients: Records are maintained according to provincial regulations (typically 10 years for adults, longer for minors)
Website Data: Usage data is typically retained for 2 years for analytics purposes

Cookies and Website Technologies

Our website uses cookies to:

Essential Functions: Enable core website functionality
Analytics: Understand how visitors use our website
Preferences: Remember your language and accessibility preferences

You can control cookie settings through your browser preferences.

Third-Party Services

Our website may contain links to third-party services:

Paradigm Booking System: For online appointment scheduling
Social Media: Links to our social media profiles
Maps and Directions: Integration with mapping services

These third-party services have their own privacy policies, which we encourage you to review.

Children's Privacy

We do not knowingly collect personal information from children under 13 through our website without parental consent. For pediatric dental services, we obtain appropriate consent from parents or guardians.

International Data Transfers

Your information may be stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Providing notice during your next appointment

Contact Information

If you have questions about this Privacy Policy or your personal information, please contact us:

Clearview Family Dental

Address: 7336 Hwy 26, Stayner, ON, L0M 1S0
Phone: 705 517 9509
Email: info@clearviewfamilydental.ca

Privacy Officer

For specific privacy concerns or complaints, you may contact our Privacy Officer at the above contact information.

Regulatory Compliance

This Privacy Policy complies with:

Personal Information Protection and Electronic Documents Act (PIPEDA)
Ontario Personal Health Information Protection Act (PHIPA)
College of Dental Hygienists of Ontario (CDHO) regulations
Royal College of Dental Surgeons of Ontario (RCDSO) guidelines

Your Provincial Rights

As a resident of Ontario, you have additional rights under provincial privacy legislation. You may file a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated.

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Last Updated: January 2025

This Privacy Policy is effective as of the date listed above and supersedes all previous versions.